Frequently Asked Questions

How do I setup DNS records with my domain

A how to guide can be in a blog post found here

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What is a domain name server?

The domain name server (DNS) is a server that functions as a record keeper and lookup for domain names. When a domain name is enter in internet browser the internet browser will go to the DNS to find where to go. Without the DNS the browser wouldn't know where to go to find the website, […]

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What do I need to register a Domain name with a .com.au extension?

AUDA (https://www.auda.org.au/) is governing body for .com.au domain names and in order to eligible you must fit certain criteria.  Full terms and conditions can be found https://www.auda.org.au/policies/index-of-published-policies/2012/2012-04/ ELIGIBILITY AND ALLOCATION RULES FOR COM.AU The com.au 2LD is for commercial purposes. The following rules are to be read in conjunction with the Eligibility and Allocation Rules […]

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What is a domain name extension?

A domain name extension is then end part of the domain name. For example "example.com" the extension is ".com". It was designed to be used to group domains into categories. This is somewhat true as some extensions are only allowed to be registered under certain criteria which is governed by different organizations that allow the […]

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What is a domain name?

A domain name is an address to your services on the world wide web. Most popular services that domain names would be used for are websites and emails. Domain names only allows for characters a to z, numbers and hyphens. No spaces are allowed and cannot start or end in a hyphen.  

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How can I cancel my domain, website hosting or emails?

Domain names cannot be cancelled till the end of the period of registrations. If you do not wish to keep the domain name just do not re-register it again. Website hosting and email hosting using Microsoft Office 365 can be cancelled any time. Please log into the client dashboard and request a cancellation on the […]

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Can I upgrade my website hosting?

If you are in need for more resources for you website, you are able to upgrade anytime without any additional fees. Please contact us to begin the process.

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How do I reset my password?

If you've forgotten you password, please use this link the following link to reset it https://my.ggregistry.com/password/reset/begin This will send instruction to your email address to restart it. If you still have please contact support.

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What is Two-Factor Authentication?

Two-factor authentication (2FA) is an additional layer of security to protect your account on our system. We recommending enabling two-factor authentication to provided an extra layer of security to your accounts and services. To enable two-factor authentication log into your account at https://my.ggregistry.com.au, Update your info Go to Security Settings Follow instructions to enable   […]

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How can I cancel my domain, website hosting or emails?

Domain names cannot be cancelled till the end of the period of registrations. If you do not wish to keep the domain name just do not re-register it again. Website hosting and email hosting using Microsoft Office 365 can be cancelled any time. Please log into the client dashboard and request a cancellation on the […]

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Where can I update my credit card details?

Credit card details can be update at https://my.ggregistry.com/account/paymentmethods It can be found in "Your info" one the client splash screen.  

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How can I pay my invoice?

All invoices are sent to your nominated email address. If you require it to be resent or viewed, they can be viewed in your account at https://my.ggregistry.com If a credit card or recurring paypal is used, on the due date it will automatically deducted from your nominate payment provider. If you wish to pay by […]

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How can I view my services?

All domains and services can registered by yourself can be viewed at https://my.ggregistry.com/clientarea.php after logging in.  

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What payment methods can I use?

At GGregistry we accept Credit cards, Paypal and EFT Bank transfers. There is no additional fees when using any of the payment methods we provide. Credit Card Mastercard, Visa and Amercian Express is accepted. Paypal We accept Paypal payments through your existing account or using a credit card. Bank Transfer Please allow additional time for […]

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